FAQ

Order and delivery.
When can I expect my order? We cooperate with suppliers from all over the world to provide our customers with the best quality products. The delivery time is usually 7-14 days.

The estimated delivery time has expired, where is my order?! In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes the delivery process may be delayed. You can check the status of your order using the following link: Order Tracking

My order is missing products, how is this possible? Since we work with different suppliers, products may be shipped separately. If there are items missing from your order, you will usually receive them after 2-3 days.

We apologize for the inconvenience.

What are the shipping costs? We temporarily cover the shipping cost of the order.

From time to time we give away a number of FREE items as a promotion. To cover the cost, we charge €6.95 shipping and handling.

Exchanges and Returns.
I want to return an item, what should I do? If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition with all tags and labels attached. The product must not show any signs of use.

Before returning the product, please contact our customer service at support@meinekiste.com and let us know the reason for the return so that we can properly process your request.

A return must always be accompanied by a track & trace code. The sender is always responsible for the shipment. Once we receive your returned items in good condition, we will ensure that the purchase amount is credited to your account within 14 days.

Consequences.
Where can I find my track & trace code? On this page you can track your order by entering your email address and order number.

The track and trace code does not provide any information, how is this possible? Track-and-trace information is available from the moment your package arrives at the shipper. Please note that there may be delays.

Note: Once the order is placed, you cannot cancel it.